Greetings, Future Tech Titans! 👋

Lately, I've been reflecting on the heart of what we do: connecting with people and solving their real problems. It's more than just tech; it's about understanding, empathy, and building genuine partnerships.

In this newsletter, I'm sharing our approach to bridging the gap between customer struggles and effective solutions:

• The Solutions Engineer's Role: More Than Just Tech: Explore how we act as translators, bridging technical feasibility with real business needs.

• Good vs. Struggling SEs: What Makes the Difference? Discover the key traits that separate effective solutions engineers from those who struggle.

• Our Process: From Pain Points to Real Solutions: Learn how we identify customer challenges, translate them into actionable solutions, and handle objections with confidence.

• Beyond Tech: Empathy and Partnership: Understand why solutions engineering is fundamentally about building genuine connections and delivering real value.

Ready to build stronger customer relationships? Let's connect and share our experiences.

P.S. What's the biggest challenge you face when trying to understand your customers' needs?

Erwin Dwight

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Customer Pain Points: A Solutions Engineer's Perspective

Ever wonder how customer headaches morph into game-changing victories? Meet the unsung heroes of solutions engineering—masters of empathy and tech who transform frustration into trust. In this eye-opening dive, we’ll unpack the art of solving real problems, reveal how top engineers crush objections, and show why this role is the secret weapon your business didn’t know it needed. Ready to see struggles flip into success? Let’s get started!

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Hands-On

Strategies for staying tech-savvy while delivering value as an engineering manager. Numerous engineering managers fear becoming disconnected from technology, and this apprehension is valid. At its mildest, this disconnection may lead to confusion or stress within the team, as the manager could misjudge project choices or deadlines. At its most severe, it might make the manager's skills outdated.

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5 archetypes based on Claire's insights for managing them effectively. The crucial point is to ensure that your conscientiousness doesn’t hinder you from implementing essential changes. Your team is observing and anticipating your guidance.

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Senior Backend Engineer at Zerosigma Capital GmbH

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System Architect - CLIN 0011: Data Analytics (FFP-LOE) at Foxtrot Professional Services

Architect, Permanent, On Site, $90,000-$200,000 annual, Arlington, Virginia

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Build your career with Foxtrot - A Palantir Strategic Alliance partner - and the world's leading platform for Data and AI.
These are Washington DC area-based roles, on-site with US Government customers.

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That’s it for this episode!

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